Frequently Asked Questions About Our Tax Preparation Service
Who prepares the customer’s tax return?
Tax returns are prepared by experienced Taxstar Income Tax professionals who understands the current federal and state tax laws. All Taxstar preparers must meet our high standards of knowledge, ethics and professionalism.
Is the professionally prepared tax return guaranteed?
Yes, each paid return is covered by our Ten Point Customer Satisfaction Guarantee. Most importantly, we guarantee the return will be error-free, the customer will get every deduction they are entitled to, and they will receive their refund in the quickest time allowed by the IRS. The guarantee also includes 6 months free tax consultation and advice; our fees are competitive with the other national tax preparation firms; returning clients receive a 5% discount; members of designated preferred groups receive flat-fee pricing and special discounts; Senior Citizens over 65 receive a 10% discount; Students receive a 15% discount, and a 25% discount on a dependent child’s return when prepared with their parent’s return.
Do you prepare taxes in all 50 states?
Yes, Taxstar Income Tax is qualified to prepare income taxes in all 50 states and the District of Columbia.
Can the tax return really be prepared in 30 minutes?
Most simple returns are completed in 30 minutes. More complex returns containing additional Forms or Schedules may require additional time.
How does the tax customer get started?
The first step is to gather their W-2s; 1099s; Social Security numbers for themselves, their spouse and all their dependents; and all other tax information. Next, bring them to any Auto Dealer offering the TaXstar Refund for Down Payment program. The dealer will assist them in completing a Questionnaire and sending us their tax information. Once their information is received, we will prepare the federal and state (if required) returns, usually within 30 minutes. We will call you if we have any questions. The completed returns are then sent back for the customer’s review and signature. They are then electronically transmitted to the IRS and state tax authority, for the quickest refund in the shortest time possible – Guaranteed.
How much do you charge to prepare and file a tax return?
There is NO upfront cost; all fees can be deducted from the tax return. A list of our standard fees can be found on our current Price List. We are competitive with the national tax preparation companies and offer special discounts and incentives to employees and groups through our Preferred Group Program. Our Auto Dealer Refund Program flat rate fee is $139. This includes a federal return with most commonly required schedules, state return (if required) and electronic filing of both. Bank fees for Refund Anticipation Loans, Electronic Checks, and Electronic Deposits are additional.
How quickly can the Auto Dealer receive the customer’s refund money?
If the customer has applied for and been accepted for a Refund Anticipation Loan (a loan advanced by a participating bank that will use the anticipated tax refund as repayment), may be available in 15 minutes, and printed onsite directly from your computer. Regular Refund Anticipation Loans, up to $7,500, may be available within 24 hours, and printed onsite from your computer. You can also choose to have the refund deposited directly into your business account, usually between 7 to 12 days State refund times vary. A refund status can be checked at our website at: www.taxstaronline.com, or call the IRS toll-free at: 1-800-829-1954.
How can the customer get a copy of their tax return?
They will receive a complete copy of your tax return at the time it is prepared. An additional free copy is available by written request or by visiting a participating TaXstar EXpress 30-Minute Tax Center.
Is personal information and tax data kept confidential?
All personal and tax information is protected against any unauthorized disclosure by our strictly enforced TaXstar Privacy Policy. Taxpayers’ confidential information is only used to complete their tax return and any other tax-related services they have authorized. We do not share ANY confidential information with third parties.
Are marketing materials available to help us utilize the Program?
A “ Drive UP Your Sales ” Marketing Kit will be sent immediately after we receive your enrollment forms and payment. It contains a 10’ x 3’ vinyl banner, individual training, operations manual, advertising materials, window signs, customized marketing plan, camera-ready ads and toll-free support. Post cards and other materials are available at our online Store.
When can we begin receiving the customer’s money based upon their tax refund?
Refund loans can be received once the customer receives their W-2 and an actual tax return is prepared, filed, and accepted. The IRS begins receiving electonically filed tax returns on January 16, 2009.
Can I have the Tax Refund deposited directly into my business account?
You can choose to print checks onsite, have refunds deposited into your account, or have us print cashier’s checks and send them to you. You select the best way for your business.
How much does this Program cost?
The cost is only $279. Sign up before November 30, 2008 and enjoy a 10% discount off of the regular price and pay only $244. Enroll online at www.taxstaronline.com, before November 30, 2008, and also receive a 10% discount off of the regular price.
Are tax preparation discounts available to Auto Dealers and their staff?
Yes! You and your staff can enjoy the benefits of our quick and convenient individual tax preparation services with a special Courtesy discount cost of only $89 (Bank fees extra).
What are the advantages of filing taxes with TaXstar Income Tax Service?
Taxstar continues its 40 years of professional excellence in each return it prepares. Tax professionals are available year-round to discuss a customer’s personal tax situation, not just during tax season. Cutting-edge technology, highly trained and experienced preparers and flat rate pricing combine to create a value superior to other tax services.
